Orders placed Monday thru Friday will be shipped out with 24 hours, and should arrive to you within 2-5 business days or less. Exceptions do exist and are limited to certain geographic locations. Non-stock items typically take longer than items that are currently in stock, and should allow for extended delivery times. If you have a question or concern regarding the delivery of your order, please contact our customer service department @ 1-845-535-3057 Mon-Fri 9AM-6PM EST. 1Sourcecleaning.net ships to the 48 contiguous United States. Our parcel carriers are UPS and Federal Express for packages under 69-lbs. Over-sized and over-weight orders ship thru local common freight carriers. Due to product weight, size, shape, and or safety standards, some items are not shippable by our parcel carriers, and require special handling via a common freight carrier. These special circumstances necessitate us adding an additional weight based freight charge to the cost of delivery for your order. Shipping charges will appear in your shopping cart upon check-out. For orders that are shipped via a common freight carrier, typical delivery is to a curbside or loading dock. Freight carriers are not responsible for in home delivery, or the set-up and uncrating of large equipment. Special requests must be made to our customer service department @ 1-845-535-3057. Upon delivery of your order from 1Sourcecleaning.net and prior to signing acceptance of delivery, inspect all packages for any obvious damage. Only sign the delivery receipt if there is no obvious damage to the packaging and only if all your boxes are present. In the event that there is damage to your order, or you are missing boxes, please DO NOT accept delivery. 1Sourcecleaning.net has a 30-day unconditional guarantee return on purchases in new unused original condition. All returns are subject to a 22% restocking fee. If you would like to send back an item, call us at 845-535-3057 for returns. 1Sourcecleaning.net values your patronage of all our janitorial supplies, cleaning equipment, maintenance products, and cleaning accessories. We are unable to accept unauthorized returns. Please make sure to contact us prior to any returns for a return authorization number. This number helps us track the returned merchandise to ensure that the account is properly credited. Once you are given a return number please follow these steps for a smooth and easy return. Once issued a return authorization number you must make sure that the returned goods are postmarked within seven business days of the numbers issuance. Please make sure to clearly mark your return authorization number on the shipping label of your package. Please do not write RA number directly on the box ¿ only on the shipping label. We are not responsible for items that do not arrive back to our warehouse. We strongly encourage shipping packages in a way that allows you to track your shipment and receive proof of delivery. Upon receipt of new and unused purchase back in our distribution center, it can take up to five business days to process and inspect the product(s) returned for proper credit to your account. Once 1Sourcecleaning.net initiates a credit to the merchant of record, it may then take an additional five business days for the credit due to be posted to merchant account. Please note that we are unable to issue a credit for any shipping cost associated with the delivery and or return of item(s). In the event that we sent the wrong item(s), we will pay for all shipping costs associated with the shipment to your location and back to our warehouse.

We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.

Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases at our website as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.

This process saves international customers up to 82% off typical international shipping rates.

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